1) ELIGIBILITY, you will be “Eligible” to use the Services only when you fulfil all of the following conditions: (i) you have attained at least 18 (eighteen) years of age. (ii) You are competent to enter into a contract under the Applicable Laws. If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, you must abide by such age limits.
2) REGISTRATION AND ACCOUNT, You understand and acknowledge that you can register on the Site only after complying with the requirements of this Clause and by entering Your Registration Data. You shall ensure that the Registration Data provided by you is accurate, complete, current, valid and true and is updated from time to time. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by you. You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities and transactions that occur through Your Account.
3) SERVICES, The Site permits you to avail the transportation services offered by us. The Service allows you to send a request through carstar to a Driver on the carstar network. The Driver has sole and complete discretion to accept or reject each request for Service. If the Driver accepts a request, Carstar notifies you and provides information regarding the Driver - including Driver name, Vehicle license number, telephone contact details of the Driver and such other details as Carstar may determine.
4) You agree and permit carstar to share any information provided by you with third parties in order to facilitate provision of certain value-added services offered by such third parties to you and/or to provide certain value-added services to you by carstar . You hereby expressly consent to receive communications from carstar / third parties offering value-added services to you through your registered phone number and/or e-mail id and/or the Site.
5) CONFIRMATION OF BOOKING, carstar shall, upon receiving the booking request from you in the manner set out above, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to you vide an SMS or email. In the event the booking is confirmed, you shall check the booking details including but not limited to pick up time and pick up place, and if there is incorrect detail, the same needs to be informed to us immediately by calling our call centre.
6) You shall bear the consequences and damages for any delay that may be caused to you due to your failure to check the confirmation SMS or email or failure to inform carstar of the incorrect details immediately.
7) You shall be required to pay such Cancellation Fee in terms, which will form part of the receipt of the Total Ride Fee. In addition to the Total Ride Fee, You may be required to pay such other charges incurred by you during the Ride in cash i.e. Additional Fee, which are not included in the receipt of the Total Ride Fee.
8) CANCELLATION POLICY, You agree and acknowledge that You may cancel Your request for a Vehicle from a Driver at any point of time subject to a Cancellation Fee as explained below, Cancellation Fee will be charged If you cancel after 5 minutes after the cab is allotted or If a driver cancels after waiting at Your location for more than 10 minutes, Notwithstanding the foregoing.
9) USER VIOLATION OF USER TERMS, You shall not smoke and drink in the Vehicles or misbehave with the Driver or distract the Driver or act in violation of Applicable Law. In the event you are found to be involved in the activities set out above, you shall be liable to pay a fine to us and we shall also have the right to terminate the Ride. In the event you fail to pay fine after the completion of the Ride, we may at our discretion, take such steps as may be available to us under Applicable Law. You shall also be blacklisted as a result of non-payment of the fine or misbehaving as the case may be, and in such event, Your Account may be terminated by carstar.
10) EMERGENCY SERVICES TO CUSTOMER, By accepting these User Terms and on pressing the SOS button on the carstar App, You consent to carstar using its best endeavours to provide You with assistance during a safety incident, emergencies or distress, as per carstar's internal policies on emergency response. carstar may undertake remedial action(s), including, but not limited to the following:
10.1.1 When you press the SOS button and report a safety incident, the carstar representative may escalate the incident internally or liaise with any third party security service providers to assist you and/or deploy response teams to your location.
10.1.2 carstar may inform any government authorities, such as the concerned police station, about the incident and seek their assistance; carstar may also provide such authority (ies) with your personal information including but not limited to your exact GPS location, your registered email ID and mobile number to enable them to take appropriate steps to assist you.